Shipping

Delivery options and charges

We dispatch UK orders from the United Kingdom. Choose your available delivery service at checkout. Customer delivery prices include VAT:

• Royal Mail Tracked 48 — £3.99: estimated delivery 2–3 working days after dispatch.
• Royal Mail Tracked 24 — £4.99: estimated delivery 1–2 working days after dispatch.
• DPD Next Day — £6.99: estimated delivery the next working day after dispatch for eligible UK mainland addresses.

Royal Mail is available for Northern Ireland, the Highlands and Islands at the prices above, with no additional remote-area surcharge. Delivery estimates are not guarantees; remote destinations can take longer. Available services and the final total are shown for your address before payment.

DPD is unavailable for BT, HS, IV, KW and ZE postcodes, and districts KA27–28, FK17–21, PA20–49, PA60–78, PH19–26, PH30–40, PH42–44, PH49–50, AB37–38 and AB54–56. Both Royal Mail options remain available in these areas.

Dispatch and order cutoff

In-stock orders placed before 4pm UK time, Monday to Friday, are dispatched the same working day. Orders placed after the cutoff, at weekends or on UK bank holidays are dispatched the next working day. Working days exclude weekends and UK bank holidays. Delivery times above begin after dispatch.

First-50 free-delivery offer

The first 50 eligible email subscribers who redeem MAEUMFREE on their first order receive free UK delivery, once per customer. Signing up does not reserve a redemption. Availability is confirmed at checkout; check the discount appears before paying. See the offer conditions.

Delivery arrangements and delays

We send dispatch confirmation with tracking when your parcel is sent. For help with delivery to your address, contact hello@maeum.co.uk. Delivery arrangements agreed with you form part of your order.

For UK consumer purchases, goods must be delivered within 30 days unless a different period has been agreed. Contact us about a delayed, missing or damaged parcel. Where applicable, you may require delivery within an appropriate additional period and cancel for a refund if we still do not deliver. Some circumstances give an immediate right to cancel.

The goods remain our responsibility until you or your nominated recipient physically receives them, unless you independently appoint a carrier we did not offer.

Order help and returns

Send your order reference and the issue to hello@maeum.co.uk. Read our Right to Cancel & Returns Policy for cancellation and refund information.