Right to Cancel & Returns Policy

1. Cancelling an online purchase

You may cancel an eligible purchase without giving a reason until 14 days after the day you or your nominated recipient receives the goods. For goods from one order delivered separately, the period runs from receipt of the last item.

Send a clear cancellation notice before that period expires to hello@maeum.co.uk or UNIQUE WHOLESALE & DISTRIBUTION LIMITED, 84 Wood Lane, London, Greater London, England, W12 0BZ. The form below is optional.

2. Returning goods

Send the goods back without undue delay and no later than 14 days after telling us you are cancelling. Email us for return instructions and the correct destination. You do not need our approval to exercise your legal right to cancel. If we have not supplied a separate return address, you may send the goods to our registered office shown above; asking for instructions does not extend your return deadline.

You pay direct return postage for a change-of-mind return. We cover reasonable return costs for faulty, incorrect, not-as-described goods or goods damaged on delivery. Keep proof of posting.

You may inspect goods as you would in a shop. Missing outer packaging does not automatically remove cancellation rights. We may make a lawful deduction for loss of value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning.

3. Returning your chamomile lip mask

Our current chamomile lip mask has a loose, replaceable inner cap rather than a hygiene seal that must be broken. We therefore do not apply the sealed-hygiene-goods exception to this product. Opening its outer carton or removing the inner cap does not automatically remove your right to cancel.

Please avoid applying the balm if you may wish to return it. You may inspect the product as you would in a shop. Use or handling beyond what is necessary for that inspection may reduce its value, and we may make a lawful deduction reflecting that loss of value. This is not a blanket refusal of cosmetic returns.

Your statutory rights for faulty, incorrect or not-as-described goods still apply, even if opened or used.

4. Refunds

For cancellation of an entire eligible order, we refund its price and standard outbound delivery. If you chose a more expensive delivery option, we refund the least expensive standard delivery we offered. A partial return does not normally refund an unchanged delivery charge for items you keep; statutory rights still apply.

If the goods have not been delivered, we refund without undue delay and within 14 days of your cancellation notice. If they have been delivered, we may wait until we receive the returned goods or evidence you sent them back, whichever happens first, and refund within 14 days of that date.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge cancellation, restocking or refund fees. Any lawful deduction for excessive handling is explained above.

5. Faulty or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015, faulty goods normally carry a short-term right to reject within 30 days of delivery. Depending on the circumstances, rights to repair, replacement, a price reduction or a later refund may also apply.

Contact us with your order reference or other proof of purchase and describe the problem. Photos may help us resolve damage or a wrong item, but they are not a condition of your statutory rights. Do not continue using a product you believe is unsafe.

Where you are entitled to reject goods for a refund, we refund without undue delay and within 14 days of agreeing that entitlement. We cover reasonable return costs and do not require the original packaging for a faulty-goods claim. Nothing in this policy reduces your legal rights.

6. Optional cancellation form

Copy this into an email or letter if you wish to cancel: